An Activity!?

Procedures for Business Telephone calls:

I. Pick up the phone before the third
II. Be enthusiastic and welcoming, ‘Good Morning, How may I help you’
III.Use language that will not confuse a customer and instead of using ‘OK’ use words like ‘certainly’
IV.If you cannot answer a question, Tell them You will switch to a different staff member to help you.
V. ‘Is there anything else I can help you with’
VI. Say goodbye politely.